Refunds and payments

Payment of rents due

Tenants paying rent will only be refunded if the rent is found not to be due. Refunds will be made back to the card from which they were paid and will be paid within ten working days of funds being approved for refund.

Payments of deposits due

Tenants paying deposits will be refunded in full if the tenancy does not proceed. Refunds will be made within ten working days of the tenancy not proceeding

Payments for repairs within properties:

Tenants who pay us to carry out repairs within their properties will only be refunded if the works or repairs are not carried out. Refunds will be made within ten working days of the funds being requested.

Payment methods:

For ease and to safeguard your security, we use Worldpay to process all payments. Worldpay process millions of transactions everyday, so you can rest assured that you and your card details are in safe hands. Payments will be made in GBP Sterling and we accept the following payment methods: